We are a strategic partner to nonprofit, philanthropic, and other social impact organizations.

 

Select clients.

 

Our capabilities.

Audience Research.

Combining human-centered and data-driven approaches to research, we use a combination of qualitative and quantitative methods to help you better understand known audiences and uncover new audiences and opportunities.

  • Interviews and focus groups
  • Surveys
  • Ethnography
  • Data analysis

Business Strategy & Service Design.

Navigating between audience and organization needs, finding your place in the field, or setting off on a new trajectory, we help you think about how to structure a team, pilot new initiatives, and translate organizational goals into an actionable strategy.

  • Organizational design
  • Communications and digital strategy
  • Online advocacy and fundraising strategy
  • Business model development
 

User Experience.

Transforming users into supporters and advocates, we help you think about all the touchpoints you have with your audiences and create experiences that guide them down a path that feels just right.

  • Audience definition
  • Experience design
  • Prototyping
  • Information architecture

Campaigns.

Turning ideas into movements with compelling narratives and targeted reach, we help you clarify campaign objectives, audiences, and metrics, and develop a comprehensive and multi-channel approach to get the word out.

  • Social media and email
  • SEO and SEM
  • Sponsored content
  • Messaging
 

Digital Content.

Telling stories that inspire change with an authentic voice and a clear call to action, we help you develop digital content to support your strategy, user experience, or campaign.

  • Copywriting
  • Visual content
  • Content strategy and editorial guidance
  • Workshops and training

Measurement.

Establishing metrics and finding stories in the numbers, we help you develop an approach to analytics, data-driven testing, and reporting that helps your organization use data to make decisions.

  • Google Analytics
  • A/B testing
  • Data reporting
  • Predictive modeling